Returns, Refunds & Warranty Policy

At Only Birdies, we want you to be completely satisfied with your purchase. If you need to return an item or make a warranty claim, please read the policy below carefully.

30-Day Returns for Unused Items

Only Birdies offers an additional 30-day change-of-mind returns policy for unused items.

You may request a return within 30 days of receiving your order.

To be eligible under our 30-day change-of-mind policy, the item must be:

• Unused and in the same condition you received it.
• Complete with all original accessories, manuals and parts.
• Returned in its original packaging.
• Accompanied by proof of purchase.

To start a return, please contact us at info@onlybirdies.co.uk before sending any item back.

Items returned without prior authorisation may not be accepted.

Our additional 30-day returns policy is separate from, and does not affect, any statutory cancellation or consumer rights you may have.

Inspection of Goods

Where you have a statutory right to cancel an online order, you are entitled to handle and inspect the goods to establish their nature, characteristics and functioning, in a similar way to how you could reasonably inspect them in a retail store.

This may include:

• Opening the packaging.
• Viewing the product.
• Checking its features and controls without unnecessarily using the product.

Use beyond what is reasonably necessary to inspect the product may result in a reduction in its value.

Examples may include:

• Riding or operating an electric golf scooter.
• Using the product outdoors.
• Completing one or more rounds of golf.
• Returning a product with dirt, scratches, wear or other signs of use.

Where permitted by law, we may make a deduction from a refund to reflect any reduction in value caused by handling or use beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Electric Golf Scooter Returns

Electric golf scooters are specialist products and customers should carefully consider which model is most suitable before ordering.

Our additional 30-day change-of-mind returns policy applies to unused scooters only.

A scooter that has been ridden, used on a golf course, used outdoors or otherwise shows signs of use will not normally qualify for a return under our additional 30-day policy.

Where a return falls within your statutory rights, we will deal with it in accordance with applicable UK consumer law.

Where permitted by law, this may include making a reasonable deduction to reflect any reduction in value resulting from use or handling beyond what is reasonably necessary to inspect the scooter.

Any discretionary return offered by Only Birdies outside your statutory rights may also take into account:

• The condition of the scooter.
• Any reduction in resale value.
• Transport or specialist courier costs.
• Any other reasonable costs associated with accepting the return.

Nothing in this policy affects your statutory rights where a product is faulty, not as described or otherwise does not conform to the contract.

Original Packaging

Please retain the original packaging until you are certain you wish to keep your scooter.

Original packaging is required for returns made under our additional 30-day change-of-mind policy.

Due to the size and weight of electric golf scooters, we do not routinely keep replacement packaging.

Where suitable packaging is unavailable and specialist transport is required, please contact us so we can discuss the available options.

The absence of original packaging does not affect any statutory rights you may have.

Return Shipping

For returns made under our additional change-of-mind policy, customers are responsible for the cost of returning the item unless otherwise agreed.

Due to the size and weight of electric golf scooters, return transport costs can be significant and specialist transport may sometimes be required.

Where goods are faulty, damaged or incorrect, return and repair arrangements will be handled in accordance with your statutory rights and our warranty process.

Damaged, Incorrect or Faulty Items

Please inspect your order as soon as possible after delivery.

If your item is:

• Damaged during transit.
• Faulty.
• Incorrect.

Please contact us as soon as possible at info@onlybirdies.co.uk.

To help us investigate quickly, we may ask for:

• Your order number.
• A description of the issue.
• Photographs.
• A short video showing the problem where appropriate.

We will assess the issue and work with you to determine the most appropriate solution.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Electric Golf Scooter Warranty

Only Birdies electric golf scooters are supplied with a 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.

This manufacturer's warranty is provided in addition to your statutory consumer rights.

Every scooter is supplied with an owner's manual containing important information regarding:

• Safe operation.
• Battery charging.
• Battery storage.
• Routine maintenance.
• General care of your scooter.

Customers should follow the operating, charging and maintenance instructions supplied with their scooter.

The manufacturer's warranty does not cover damage resulting from:

• Normal wear and tear.
• Cosmetic damage arising through use.
• Incorrect charging or battery storage.
• Failure to follow maintenance or operating instructions.
• Water ingress.
• Accidental damage.
• Misuse, abuse or neglect.
• Use of the scooter for purposes other than its intended use as an electric golf scooter.
• Unauthorised alterations or modifications.
• Non-approved parts or accessories where they have caused or contributed to the fault.
• Unauthorised repairs where they have caused or contributed to the fault.

Damage or faults caused by unauthorised alterations, modifications or use outside the scooter's intended purpose may not be covered by the manufacturer's warranty.

Warranty Repairs

Where a warranty claim is accepted, the appropriate solution will depend on the nature of the fault.

This may include:

• Supplying replacement parts.
• Providing instructions for a straightforward replacement or adjustment.
• Arranging a repair through an authorised or competent repairer.
• Repairing the product at our premises.
• Returning an affected component for repair or replacement.
• Replacing the product where appropriate.

Where a fault can reasonably be resolved by supplying a replacement part or arranging a local repair, the entire scooter will not normally need to be returned to Only Birdies.

Customers may be asked to provide photographs or videos to help us diagnose a fault before replacement parts, repairs or collection are arranged.

If you're not comfortable carrying out a straightforward repair or adjustment yourself, please let us know so that we can discuss an appropriate alternative.

Any repair or replacement under your statutory rights will be carried out in accordance with applicable UK consumer law.

Exceptions / Non-Returnable Items

Under our additional 30-day change-of-mind policy, the following items are not normally eligible for return:

• Used products.
• Products no longer in their original condition.
• Custom-made or personalised products.
• Special-order products where applicable.
• Electrical accessories or components that have been fitted or modified.
• Batteries showing signs of misuse, incorrect charging, physical damage or water ingress.
• Gift cards.
• Ex-display and pre-owned products where clearly sold as such.

This does not affect any statutory rights you may have, including where goods are faulty, not as described or otherwise do not conform to the contract.

Exchanges

If you would like a different product, please contact us.

Where your existing item is eligible for return, the quickest option will normally be to return the original item and place a new order for your preferred product.

If you're unsure which scooter is most suitable for you, please contact us before ordering and we'll be happy to help.

Refunds

Once we receive and inspect an authorised return, we will confirm the outcome of your return and any refund due.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds promptly and normally within 10 business days.

Your bank, card provider or payment provider may take additional time to credit the funds to your account.

If more than 15 business days have passed since we confirmed that your refund has been processed, please contact us.

Need Help?

If you have any questions about returns, refunds or warranty claims, please contact us at:

Email: info@onlybirdies.co.uk

We're always happy to help.