Returns, Refunds & Warranty Policy

At Only Birdies, we want you to be completely satisfied with your purchase. If you need to return an item or make a warranty claim, please read the policy below carefully.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, the item must be:

• Unused and in the same condition you received it.
• Complete with all original accessories, manuals and parts.
• Returned in its original packaging.
• Accompanied by proof of purchase.

To start a return, please contact us at info@onlybirdies.co.uk before sending any item back.

Items returned without prior authorisation may not be accepted.

Inspection of Goods

Customers are entitled to inspect products in the same way they would in a retail store to determine whether they are suitable.

Reasonable inspection may include:

• Opening the packaging.
• Viewing the product.
• Checking the controls and features without operating or riding the product.

Products must not be used beyond what is reasonably necessary to inspect them.

Examples of use beyond reasonable inspection include (but are not limited to):

• Riding or operating an electric golf scooter.
• Using products outdoors.
• Completing one or more rounds of golf.
• Returning products with signs of use, dirt, scratches or wear.

Where goods have been used beyond reasonable inspection, we reserve the right to make a deduction from any refund to reflect the reduction in value of the goods, in accordance with the Consumer Contracts Regulations 2013.

Electric Golf Scooter Returns

Electric golf scooters are specialist powered mobility products.

If you have changed your mind after purchasing a scooter, any return request remains subject to this returns policy.

A scooter that has been ridden, used outdoors or shows signs of use is no longer considered to be in new condition.

Where a scooter has been used beyond reasonable inspection, Only Birdies reserves the right to:

• Make a deduction from any refund to reflect the reduction in value of the scooter.
• Deduct any transport or specialist courier costs incurred.
• Decline a discretionary return where the scooter can no longer reasonably be resold as a new product.

Nothing in this policy affects your statutory rights where a product is faulty, not as described or otherwise covered by applicable consumer law.

Original Packaging

Please retain the original packaging until you are certain you wish to keep your scooter.

Due to the size and weight of electric golf scooters, we do not keep replacement packaging.

Returns without the original packaging may not be accepted or may require a specialist courier at the customer's expense to ensure the scooter can be transported safely.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for the cost of returning their order.

Due to the size and weight of electric golf scooters, return shipping costs may be significant.

Damaged, Incorrect or Faulty Items

Please inspect your order upon delivery.

If your item is:

• Damaged during transit.
• Faulty.
• Incorrect.

Please contact us as soon as possible at info@onlybirdies.co.uk, providing your order number together with photographs or videos where appropriate.

We will assess the issue and work with you to resolve it as quickly as possible.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Warranty

All Only Birdies electric golf scooters are supplied with a 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.

Every scooter is supplied with an owner's manual containing important information regarding:

• Safe operation.
• Battery charging.
• Battery storage.
• Routine maintenance.
• General care of your scooter.

To ensure your warranty remains valid, customers must follow the instructions contained within the owner's manual.

The warranty does not cover:

• Normal wear and tear.
• Cosmetic damage.
• Incorrect charging or battery storage.
• Failure to follow the maintenance or operating instructions contained within the owner's manual.
• Water ingress.
• Accidental damage.
• Misuse, abuse or neglect.
• Use of the scooter for any purpose other than its intended use as an electric golf scooter.
• Any alterations, modifications or additions to the scooter, including the fitting of non-approved parts or accessories, unless authorised in writing by Only Birdies.
• Damage caused by using non-approved parts or accessories.
• Repairs carried out by anyone other than Only Birdies or an authorised repair centre, unless agreed by us in advance.

Only Birdies reserves the right to refuse warranty claims where a scooter has been altered from its original specification or has been used for purposes other than transporting a golfer and their golf equipment on a golf course or other suitable terrain.

Warranty Repairs

Where a warranty claim is accepted, Only Birdies will determine the most appropriate remedy.

Depending on the nature of the fault, this may include:

• Supplying replacement parts.
• Arranging for the product to be repaired by an authorised repair centre.
• Repairing the product at our premises.
• Replacing the product where a repair is not practical or economically reasonable.

Where a fault can reasonably be resolved by supplying replacement parts or arranging a local repair, the scooter will not normally need to be returned to Only Birdies.

Customers may be asked to provide photographs or videos to help diagnose a fault before any repair, replacement parts or collection is arranged.

Exceptions / Non-Returnable Items

The following items cannot be returned unless faulty or where required by law:

• Used products that are no longer in their original condition.
• Custom-made or personalised products.
• Special-order products.
• Electrical accessories or components that have been fitted or modified.
• Batteries showing signs of misuse, incorrect charging, physical damage or water ingress.
• Gift cards.
• Sale, clearance, ex-display and pre-owned products.

Exchanges

The quickest way to receive a different product is to return your eligible item (where accepted) and place a new order.

If you are unsure which product is right for you, please contact us before ordering and we'll be happy to help.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@onlybirdies.co.uk

Need Help?

If you have any questions about returns, warranties or choosing the right product before ordering, please contact us at:

Email: info@onlybirdies.co.uk

We're always happy to help.