Shipping Policy

At Only Birdies, we aim to make the ordering and delivery process as straightforward as possible. Please read the information below before placing your order.

Order Confirmation

Once you place your order, you will receive an order confirmation email.

For some payment methods, we may pre-authorise your payment before charging your card. We will then confirm product availability and prepare your order for dispatch.

If an item is unavailable, on backorder or there is an unexpected delay, we will contact you as soon as possible to discuss your options. Where applicable, any pre-authorisation will be released or your payment refunded.

Order Processing

Orders for in-stock items are normally processed and dispatched within 5 working days.

Some products, including electric golf scooters, may occasionally have longer lead times due to stock availability or supplier delivery schedules. Where this applies, the estimated lead time will be shown on the product page or confirmed by our team after your order is placed.

If there is any significant delay, we will keep you updated throughout the process.

Delivery

Once your order has been dispatched, we'll send you an email confirming shipment together with any available tracking information.

Delivery times may vary depending on the product, courier and delivery location.

If you have not received dispatch confirmation within 6 working days of placing your order, please contact us at info@onlybirdies.co.uk and we'll be happy to provide an update.

Delivery of Electric Golf Scooters

Due to the size and value of our electric golf scooters, deliveries may be made by a specialist courier.

Someone aged 18 or over may be required to accept delivery.

Please ensure the delivery address provided is accurate and that suitable access is available for the courier.

Inspecting Your Delivery

Please inspect your order as soon as it arrives.

If the packaging appears damaged, we recommend noting this with the courier before accepting delivery where possible.

If you discover any damage after delivery, please contact us as soon as possible at info@onlybirdies.co.uk with:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

This allows us to investigate the matter quickly and, where appropriate, submit a claim with the courier.

Delayed or Lost Deliveries

Although we work with trusted delivery partners, delays can occasionally occur that are outside our control.

If you believe your parcel has been delayed or lost, please contact us and we'll work with the courier to locate your shipment and keep you informed throughout the process.

Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

If your order has not yet been processed for dispatch, we will normally be able to cancel it and issue a refund.

Where special-order products have already been ordered from our suppliers or costs have already been incurred, deductions may apply where permitted by law.

Cancellations After Dispatch

If your order has already been dispatched, it will be treated as a return in accordance with our Returns, Refunds & Warranty Policy.

Customers are responsible for any applicable return shipping costs unless the item is faulty, damaged or incorrectly supplied.

Incorrect Delivery Information

Please ensure your delivery address and contact details are correct when placing your order.

Only Birdies cannot accept responsibility for delays or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the customer.

Need Help?

If you have any questions about your order or delivery, please contact us at:

Email: info@onlybirdies.co.uk

We're always happy to help.